Job Purpose:
To drive the efficient development, enhancement, and support of both regional and global applications across our organization. You will oversee the complete lifecycle of application development projects, ensuring they align with business objectives, as well as provide robust support for global and regional applications. The role involves meticulous planning, communication, coordination, and a deep commitment to quality, standardization, and ongoing improvement.
Duties & Responsibilities: • Global Applications o Lead global application rollouts and change management. o Collaborate with the first-level support team during global application releases. • Regional Applications o Manage regional application planning, development, and support. o Collaborate with the first-level support team during regional application releases. o Lead digital transformation efforts to enhance the Office productivity. o Implement and promote the adoption of digital solutions. • Team Building o Plan and execute initiatives to enhance team capabilities. o Provide mentorship, training, and performance evaluations. • Supporting and Leading Subsidiary ICT Members o Guide subsidiary ICT members in following development governance. o Conduct training, knowledge sharing, and performance monitoring.
Additional Tasks & Responsibilities (if applicable): • Budget Management: Manage the budget for application development and support activities, including budget planning, cost control, and resource allocation. • Vendor Management: Manage vendor relationships, contracts, and service level agreements for third-party vendors involved in application development or support. • Quality Assurance: Implement and oversee quality assurance processes, including testing, code reviews, and performance evaluations, to ensure that applications meet quality standards. • Risk Management: Identify and manage risks associated with application development and support, such as security vulnerabilities, data breaches, and compliance issues. • Performance Metrics: Define and track key performance indicators (KPIs) to measure the effectiveness and efficiency of the division's activities, ensuring continuous improvement. • Stakeholder Communication: Establish clear communication channels with stakeholders, including business leaders, to understand their requirements, provide updates on project status, and gather feedback. • Compliance and Security: Ensure that applications adhere to regulatory requirements and industry standards, with a focus on data security, privacy, and compliance with relevant laws. • Technology Trends Research: Stay updated on emerging technologies and trends in application development and support to identify opportunities for innovation and improvement. • Change Management: Comply change management processes to ensure smooth transitions during application updates, upgrades, or migrations. |