Store Manager: F&B operations, team leadership, financial performance, and compliance.
The Store Manager oversees the full daily operations of the restaurant, ensuring operational excellence, guest satisfaction, staff performance, and financial results. This role requires strong leadership, hands-on management, and the ability to uphold the client's dining standards.
■Restaurant Operations & Service Quality • Ensure smooth daily operations, including opening and closing procedures • Uphold service standards, customer experience, and brand values • Handle customer inquiries, service recovery, and feedback professionally • Maintain proper restaurant ambience, cleanliness, and equipment functionality.
■Team Leadership & Staff Management • Lead, motivate, and supervise service and kitchen teams • Plan staff roster and deployment according to operational needs • Conduct staff training, coaching, and performance evaluations • Foster a positive, disciplined, and service-oriented workplace culture
■Financial & Performance Management • Manage daily sales performance and meet store targets • Monitor cost control, including labour, food cost, and operating expenses • Review daily reports, sales trends, and follow-up action plans • Ensure accurate cash handling, POS operations, and banking procedures
■Food Safety, Hygiene & Compliance • Ensure compliance with SFA food hygiene and workplace safety requirements • Conduct periodic inspections on hygiene, cleaning, and equipment handling • Ensure adherence to client's SOPs and operational standards
■Inventory & Supply Chain Management • Oversee stock ordering, receiving, and accurate inventory counts • Ensure efficient stock rotation to minimise wastage • Work with suppliers and management to maintain product quality and efficiency Coordination & Reporting • Coordinate closely with kitchen and service teams for smooth operation • Support operational planning, promotions, and audits • Prepare operational reports and communicate store needs to management |