The position is responsible for supporting the introduction, implementation, and ongoing use of blood purification products. This role combines product education, technical and clinical support, customer engagement, and coordination for facility implementation to ensure safe, effective, and compliant product usage.
•Build and maintain strong working relationships with surgeons, physicians, clinical engineers, nurses, and other healthcare professionals. •Communicate effectively with customer accounts regarding product updates, portfolio changes, educational programs, and clinical information. •Execute sales plans and territory strategies to achieve monthly and annual sales targets. •Support and participate in product launches, workshops, and clinical education sessions. •Conduct product introductions and detailed presentations to healthcare facilities, including clinical and technical stakeholders. •Provide technical and clinical training to the client on blood purification products (including Leocana and associated machines/devices) to ensure correct and safe usage. •Support pre-installation and facility readiness activities, including coordination of contracts, documentation, and implementation requirements. •Deliver ongoing technical support and troubleshooting, both during and after product implementation. •Perform regular customer visits to maintain relationships, monitor product performance, and identify new opportunities or unmet needs. •Collect, analyse, and report market intelligence, competitor activity, and customer feedback. •Gather, document, and report adverse events and side effects in compliance with internal procedures and regulatory requirements. •Collaborate closely with internal teams (sales, marketing, product, regulatory, quality, and logistics) to ensure smooth execution and customer satisfaction. •Support regulatory compliance, internal quality standards, and post-market surveillance activities. |